Items may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered.
If the product(s) are defective in any way this must be reported within 48 hours of receipt of product(s) and must be returned to within 7 working days after notifying us. The defective part may be subject to a Supplier test.
1.1 Products Damaged
Any damage to a delivered item(s) must also be reported immediately.
1.2 Defective Products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. If you have received a product which turns out to be defective or otherwise of poor quality, please notify us within 48 hours of receipt.
You can do so by emailing us and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or refund you with the purchase price of the product. If the repair/replacement takes longer than 7 working days, we will get in touch with you to see if you would rather receive a credit/refund.
The following will NOT be regarded as defects and will not entitle you to a return under this section:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from sea / air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product;
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
- package your products safely and securely for protection during transit;
- clearly mark your return reference number (received via email from support) on the outside of the parcel; and
- include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
Please contact us if you have any queries regarding shipping or returns
1.3 Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with the above return policy, you may be liable to reimburse SA Canvas for the cost of collecting the product from you and the cost of having the product returned to you.
SA Canvas keeps as complete an inventory as possible, however some items are offered on-order basis only or may be out of stock. This will mean that the delivery time will be slightly longer than usual, as products need to be manufactured.
In the event of an extended delay in delivery time or price fluctuations, we will be in contact with you.
We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, you will receive a full refund with no deductions.
In-stock items are dispatched once payment is reflected on our bank account.
- Orders without welding/stitching: Ship same day as payment is cleared by PayFast (same day) or same day as direct EFT shows in our account as long as this is cleared by 12h00.
- Orders with welding or stitching may take two days before shipment and will only be manufactured when payment is cleared by PayFast (same day) or same day as direct EFT shows in our account.
- Orders being shipped to major centres will be as per the service selected (next day or economy 3 day). Orders being shipped to non-major centres will take one additional day for shipping.
3. Terms and Conditions
This General Info page is divided into a variety of subjects.
All of our product prices have VAT included
3.2 Large Orders
Packing and cutting of large orders may take longer
Please note that our material comes in 50-meter rolls. Orders of more than 50 meters will need to be welded and/or stitched (depending on the material ordered).
Items may take 3-7 working days to manufacture, if not in stock, and will then shipped as per the service selected. Larger quantities may take longer and will be communicated to the client.
3.5 Conditions of Use
Website Terms and Conditions of Use Relating to www.sacanvas.co.za
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Almar’s Canvass cc (“Provider”) website located at the domain name www.sacanvas.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
Online Payment – PayFast Payment Gateway
All online credit card payments are processed by the PayFast Internet Payment Gateway. Card Holders may go to www.payfast.co.za to view PayFast security policies.
Updating of these Terms and Conditions
Provider reserves the right to change, modify, add or remove portions or all of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions, and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, is the copyright of the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any time and without notice. All rights in and to the Content are reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Port Elizabeth High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
E-Commerce & Privacy
The Website www.sacanvas.co.za sells Material and Locally Manufactured products online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
The User may visit the Website without providing any personal information.
The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc.
The Website uses this information to determine the use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation